Best Charity CRM Software for 2026
Compare the best charity CRM software. Discover which platforms deliver the best donor management, website integration, and value for money in 2026.
By
Aqsa Deen
・
8
mins read
N3O Philosophy
Compare the best charity CRM software. Discover which platforms deliver the best donor management, website integration, and value for money in 2026.
By
Aqsa Deen
・
8
mins read
A nonprofit CRM (Constituent Relationship Management) system is a central platform that helps charities and nonprofits manage relationships with their donors, volunteers, and beneficiaries. Unlike generic business CRMs, it’s designed specifically for fundraising, donation management, and supporter engagement.
The main goal of charity-specific CRM is to unify data from multiple touchpoints (such as donation forms, crowdfunding platforms, and events) into one place. This helps them to personalise communications, measure impact, and strengthen donor retention while maintaining compliance and transparency.
A well-designed charity CRM is mission-critical infrastructure for any modern nonprofit. A Charity Digital survey asked charities about their level of satisfaction with their IT provision. More than half (54%) responded that they face significant CRM challenges.
A survey done by N3O with a large number of NGO’s identified the following pain points commonly faced by charities regarding their technical infrastructure.
A Charity CRM (Constituent Relationship Management) system solves these by serving as the central hub for every donor interaction, campaign, and financial transaction.
Managing a charity today means managing relationships, not just donations. As fundraising channels multiply and supporter expectations grow, relying on spreadsheets or disconnected systems can quickly lead to data silos, missed opportunities, and inefficient communication.
Selecting the right charity CRM is more than about features; it’s equally important to choose a system that aligns with your charity’s size, workflows, digital maturity, and future ambitions.
Below is a snapshot of what a CRM evaluation criteria should look like for charities:
Next, we explore the top CRMs for nonprofits delivering across different charity personas.
Engage CRM by N3O identifies itself as the complete charity CRM with everything a charity needs in one place.
A purpose-built charity CRM that centralises donations, sponsorships, communications, and analytics into one streamlined platform, designed exclusively for nonprofits.
There are 3 plans catering to different organisational needs. Prices are income-based to ensure a fairer approach, aligning with each charity's size and usage.
They also have a marketplace of integrated tools that you can use to enhance your CRM capabilities.
Check Pricing here: https://www.n3o.ltd/pricing
Medium to large-sized charities
Engage CRM was built specifically for charities, meaning its workflows, fields, and automation are designed around real fundraising and sponsorship operations — not adapted from commercial systems. Its deep integration with donation pages, Gift Aid, and donor communications eliminates the need for plugins or third-party tools. This makes it ideal for charities seeking a unified platform that prioritises operational efficiency, compliance, and donor stewardship over technical customisation.
“Engage is user-friendly, self-explanatory, and easy to use. The move didn't affect our donors [at all].”
- Kishy Willoughby, Head of Operations- Mercy Relief
"The support is amazing. Nine times out of ten, we get the answer we need within minutes. That kind of responsiveness is rare, and it’s one of the reasons we see N3O as a long-term partner.
The usability of the CRM is quite high - anyone in the organisation can use it without needing training. I always compare it to booking a ticket online: you just fill in the details, process the donation, and it's done. It's that user-friendly.
We’ve grown over the past few years, and Engage has helped us retain donors because it makes us look professional. People see us replying on time, securing data, and automating receipts. It shows them that we know what we’re doing."
- Youssef Farhat, Business Development Director, GRF
Salesforce markets its Nonprofit Cloud as a unified platform that helps charities “build relationships, raise more resources, and deliver measurable impact.” It positions itself as a mission-driven extension of the world’s #1 CRM, bringing together fundraising, programs, volunteers, and outcomes into one connected system to accelerate social impact.
Multiple editions of the Nonprofit Cloud are available to choose from, starting at £48 per user per month (though charities get 10 free licenses). On top of the actual license, there is a layer of support called ‘Success Plan’ that comes with different levels of support and expert guidance for your organization from the Salesforce team at an additional cost.
https://www.salesforce.com/nonprofit/cloud/
Mid to large-sized and enterprise-level charities.
Salesforce’s power lies in its flexibility and scalability, making it a natural fit for large, multi-department organisations that need extensive reporting and integrations. However, because it was not originally designed for charities, it works best where internal IT teams or consultants can customise it to fit nonprofit workflows. Global NGOs and enterprise-level charities benefit most from its segmentation and complex data modelling capabilities.
“Salesforce Nonprofit Cloud enables strong cross-department collaboration, letting teams in development, programs, and research work from a unified database. Users appreciate its flexible reporting and wide range of standard integrations through NPSP.
However, the reviewer notes that costs escalate quickly as organisations grow, and support quality is inconsistent, with long response times and overly technical assistance. They also mention missing core nonprofit features (like donor queues and retention metrics).
Overall, Salesforce improves integration with other systems used for fundraising, event registrations, and more.”
Review Link: https://www.g2.com/products/salesforce-nonprofit-cloud/reviews/salesforce-nonprofit-cloud-review-7804657
According to Blackbaud, Raiser’s Edge NXT is the non-profit CRM software built for fundraisers.”
They highlight benefits such as:
Blackbaud offers personalised quotes to each organisation. Other sources on the internet say the pricing for The Raiser’s Edge NXT starts at $5,600 per year.
https://www.blackbaud.com/products/blackbaud-raisers-edge-nxt
Large or established nonprofits with complex portfolios and operations that have in-house technical/IT resources or consultancy support.
Blackbaud has decades of experience in nonprofit technology and offers a platform purpose-built for professional fundraising operations. Its strength lies in managing major donor relationships, campaigns, and analytics at scale. Large organisations and foundations find value in its depth of reporting, donor history tracking, and integration with financial systems. However, the cost and complexity make it less suited to smaller charities.
“Blackbaud Raiser’s Edge NXT is easy to use with strong analytics and visual dashboards that make tracking fundraising performance straightforward. However, it’s expensive, often pricing out smaller nonprofits, and that customer support and third-party integrations can be difficult and costly. Overall, it’s seen as a comprehensive donor CRM that enables team-wide access to donor data and fundraising insights, but best suited for larger organisations with bigger budgets.“
Review Link: https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews/blackbaud-raiser-s-edge-nxt-review-10843797
HubSpot positions itself as “The All-in-One Digital Platform for Nonprofits”. They highlight that eligible nonprofits can enjoy discounts on their tools, benefit from nonprofit-friendly onboarding, and access an ecosystem of 1,000+ integrations.
They promote the platform as a unified system to manage fundraising, marketing, communications, and donor/volunteer relationships in one place.
For example: A charity may start on HubSpot’s free plan at £0/month, but once they need automation, gift stewardship workflows, or custom reporting, they must upgrade to Marketing Hub Pro (~£420/month after the nonprofit discount). If they also require deeper CRM functionality across teams, a CRM Suite Pro bundle can rise to £800-£1,000/month, and advanced onboarding (£3,000-£6,000 unless waived) adds further cost, making the jump from free to fully functional significantly more expensive.
HubSpot offers pricing models for nonprofits, with a 40% TechSoup-verified discount applied across all Hubs and CRM Suites. After the discount, typical examples include:
Many charities start with the free CRM, offering 1M contacts, basic email, forms, and dashboards before upgrading once they need automation, segmentation, or deeper reporting. HubSpot also requires onboarding for Pro/Enterprise plans ($3,000–$6,000), though nonprofits often waive these fees by onboarding through a certified partner, especially when migrating from systems like Salesforce NPSP, Blackbaud, or Classy.
https://www.hubspot.com/nonprofits
Small to mid-sized charities that want an all-in-one platform focused on donor & volunteer engagement, marketing, and communications, especially where fundraising is one of multiple functions rather than the sole focus.
HubSpot’s strengths lie in contact management, communication automation, and campaign analytics, not in finance, Gift Aid, or compliance, so nonprofits typically use it for front-end donor engagement rather than full operations.
Its drag-and-drop pipelines and email tools are ideal for charities wanting a communication-driven CRM with automation without the cost or complexity of platforms like Salesforce.
“Hubspot CRM’s clean, intuitive interface makes it easy to track leads, update contact details, and monitor interactions in real time through the visual deal board. They appreciate how it centralises lead activity and improves efficiency compared to their old system of scattered Google Docs.
However, they find that some of HubSpot’s terminology doesn’t fit nonprofit operations (e.g., “Evangelist”), forcing their team to adapt their internal language. They also mention missed chat notifications due to the lack of a clear audio or visual alert. Despite these drawbacks, the reviewer believes HubSpot offers a strong upgrade for nonprofits moving from smaller CRMs like Copper, helping them nurture leads more consistently and track growth opportunities effectively.“
Review Link: https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-4100212
Donorfy describes itself as a “complete charity CRM toolkit”, built for nonprofits and fundraisers to manage supporters, donations, campaigns, events, memberships, and relationships in one cloud-based system. Their website emphasises that the platform is “designed by fundraisers, for fundraisers” and focuses on helping charities stay organised, save time, and “focus on what matters most”.
They also highlight their integration ecosystem, ease of use, and scalability across small to medium charities.
Donorfy uses a tiered pricing model based on the number of constituents/supporter records.
For example, their “Starter” plan supports up to ~5000 constituents under a low monthly fee.
The “Professional” and “Enterprise” tiers scale up toward 200,000 and 1 million constituents, respectively, with higher monthly fees.
The model emphasises “no hidden surprises,” and unlimited users are included in most tiers.
For instance, for up to 50,000 constituents with unlimited users, all out-of-the-box features, all standard integrations, unlimited web forms & triggers, accounts integration, and more, a charity with a small to medium-sized team would have to pay £605/mo +VAT.
Additionally:
Smaller to medium-sized charities (UK/Europe context) who want a purpose-built fundraising CRM with strong core functionality, minimal customisation overhead, good value, and who may not have large IT resources or need wide-ranging enterprise-level features.
Donorfy was created specifically for charities transitioning from spreadsheets or basic databases, offering an accessible cloud CRM that balances functionality and affordability. Its built-in Gift Aid processing, campaign management, and automation make it practical for small to medium-sized charities. With strong integrations to platforms like JustGiving and Mailchimp, it provides a ready-made ecosystem without the need for heavy technical customisation.
"When we first got started, it was a breath of fresh air. It was like we came out of the 90s and into the 21st century. Traditional CRMs are very complex and the screen is very busy and full. with lots of info you never need or use. The simplification of Donorffy was a relief to everyone."
- Stuart Mann, Supporter Relations at Care Charity
"We are really pleased with Donorfy. It's great for helping us to manage our relationships and communications with supporters. The Donorfy team are all incredibly friendly and helpful too."
- Rachel Hogg from The Benjamin Foundation
Review Link: https://donorfy.com/customers#testimonials
Beacon positions itself as a “super-simple, flexible CRM built for charities”. Their website states they want to help charities “run like clockwork” with easier data entry, fewer spreadsheets, and effective support. They emphasise:
Small to mid-sized charities (and even larger ones scaling) that:
“This reviewer rates Beacon CRM 4.5/5, describing it as an excellent tool for small NGOs and charities to manage donor and donation data efficiently. They appreciate how easy it is to retrieve past donor information and praise the responsive support team for quick issue resolution.
On the downside, they note that being fully cloud-based means it doesn’t work offline, and the software has a steep initial learning curve. They also mention it’s slightly more expensive than some competitors. Despite this, the reviewer says Beacon greatly streamlines event planning and donor management, saving time for smaller non-profits.”
Review Link: https://www.g2.com/products/beacon-beacon/reviews/beacon-review-11353255
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Aqsa Deen is a skilled content marketer and writer at N3O, specialising in research-backed long-form content that helps charities amplify their impact through engaging narratives. When not crafting content, Aqsa indulges in the art of Islamic calligraphy and Illumination, blending creativity and tradition in every stroke.
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